This Refund Policy applies to all fee payments made through the
Nachiketa H. S. School Napier Town & Angels' Nursery and Pre-Primary ERP portal at
erp.nachiketaschool.in. Please read this policy carefully before
initiating any payment. By completing a fee transaction on our portal, you acknowledge
that you have read and agreed to the terms stated herein.
No Refund Policy
All fees paid to Nachiketa H. S. School Napier Town & Angels' Nursery and Pre-Primary are strictly non-refundable.
Once a payment is successfully processed through our ERP portal or any other mode,
no refund, reversal, or adjustment of any kind will be issued under any circumstances.
Parents and guardians are advised to verify all details carefully before making a payment.
1 Scope of This Policy
This policy applies to all monetary transactions made to Nachiketa H. S. School Napier Town & Angels' Nursery and Pre-Primary, including payments made via:
- The online ERP portal at erp.nachiketaschool.in
- Integrated payment gateway (UPI, debit/credit card, net banking)
- Cash, cheque, or demand draft paid directly at the school office
- Any other mode of payment accepted by the school
This policy covers all fee categories collected by the school from students, parents, and guardians.
2 Non-Refundable Fee Categories
The following fee categories are non-refundable in all cases, without exception:
Tuition Fee
Non-RefundableAdmission / Registration Fee
Non-RefundableAnnual / Development Fee
Non-RefundableExamination Fee
Non-RefundableSports & Activity Fee
Non-RefundableLibrary Fee
Non-RefundableLaboratory Fee
Non-RefundableComputer / Technology Fee
Non-RefundableTransport Fee
Non-RefundableProspectus Fee
Non-RefundableUniform / Stationery Fee
Non-RefundableMiscellaneous / Other Charges
Non-Refundable
No Exceptions: The non-refundable nature of fees applies regardless of the
reason — including withdrawal of admission, transfer to another school, prolonged absence,
illness, relocation, or any other personal or family circumstance.
3 Withdrawal & Transfer Cases
In the event that a student withdraws from the school or transfers to another institution during the academic year:
- No fee paid — for any term, quarter, or month — shall be refunded, whether partially or in full
- Fees paid in advance for future terms or quarters are also non-refundable
- The school will issue the required Transfer Certificate (TC) and other academic documents as per statutory obligations, but this does not entail any fee refund
- Any outstanding dues must be cleared before the TC or other documents are released
Document Release: Transfer Certificates and academic records will be
processed as per CBSE / MP Board guidelines. Fee refund is not a prerequisite for nor a
consequence of document release.
4 Failed & Duplicate Online Transactions
We understand that technical issues may occasionally occur during online payments. The following process applies:
- Payment Deducted but Not Reflected: If an amount is debited from your bank/UPI account but the Portal does not show a successful payment, do not make a second payment. Contact the school within 3 working days with your transaction reference number and bank statement screenshot. The school and payment gateway will investigate and reconcile the transaction
- Genuine Duplicate Payment: If an amount has been debited twice for the same fee due to a proven technical error by the payment gateway, the excess amount will be reconciled — either by adjusting against a future fee due or, if no future dues exist, returned via the original payment method within 15–21 working days after verification by the payment gateway provider
- User-Initiated Double Payment: If a parent/guardian makes two separate payments for the same fee head without a technical error, the second payment will be adjusted against future dues. No cash refund will be issued
Important: Gateway-side duplicate reconciliation is subject to the policies
and timelines of the third-party payment gateway provider and is outside the direct control
of the school. The school will facilitate the process but cannot guarantee specific timelines
imposed by the gateway.
5 No Exceptions & Final Authority
Nachiketa H. S. School Napier Town & Angels' Nursery and Pre-Primary maintains a strict no-refund policy. The following situations do not qualify for a refund:
- Student absence, illness, or hospitalisation for any duration
- Dissatisfaction with any service, subject, teacher, or facility
- Change of mind after admission or fee payment
- Migration of family to another city, state, or country
- Cancellation of school events, trips, or activities due to unforeseen circumstances
- School closure due to government orders, natural calamities, or public health emergencies
- Any dispute regarding academic performance, assessment, or grading
- Payment made in error for a wrong fee category or wrong student account
The decision of the School Principal and Management in all fee-related matters shall be final and binding. No correspondence or appeals regarding refund requests will be entertained.
6 Fee Verification Before Payment
To avoid disputes, parents and guardians are strongly advised to:
- Verify the correct fee amount due before initiating any online payment
- Confirm the student's name, class, admission number, and fee category on the payment screen
- Download and retain the digital receipt immediately after a successful transaction
- Contact the school office for any clarification on fee structure before making a payment
Receipts: Digital fee receipts are available for download from the ERP
Portal immediately after a successful payment. Physical copies can be obtained from the
school office on request. Always retain your receipt as proof of payment.
7 Updates to This Policy
Nachiketa H. S. School Napier Town & Angels' Nursery and Pre-Primary reserves the right to revise this Refund Policy at any time. Any changes will be:
- Reflected with an updated "Last Updated" date at the top of this page
- Communicated through the ERP Portal notice board or via registered parent contact details
Continued use of the ERP portal or payment of fees after any revision constitutes acceptance of the updated policy.
8 Contact Us
For queries regarding your fee payment or this Refund Policy, please contact the school administration: